FAQ & Support - How can we help you?
Read the questions and answers carefully! Do you still need help after reading the "FAQ"?
Feel free to reach out to our customer service. The contact information can be found below strong> the "FAQ".
Balance & History
Premium Club & Goodiebox
- How can I buy something in DutBle Marketplace
- How do I buy a Buy now item?
- Buy now | How to list an item on the Marketplace?
- How to select a buyer?
- Can I add a (hash)tag to the product description?
- With which payment methods can I pay?
- To which countries do you ship the items?
- How can I cancel an order?
- When will my item be shipped?
- I have a complaint about a Seller or Buyer
- Who pays the return costs?
- How to set up shipping groups?
- What can I buy in the Marketplace?
- How do I buy a Make a bid item? (Video)
- Make a bid | Am I bound to something when I get "Interested" in Round 1?
- How do I send a notification about a new item to my Interested?
- Make a bid | Am I bound to something when I make a bid in Round 2?
- Make a bid | Who goes through from Round 1 to Round 2?
- Make a bid | Who goes through from Round 2 to Round 3?
- Make a bid | How can I win an item in one of the Sales?
- Is my bid with or without shipping fees?
- Make a bid | hat are the "Interested" costs when I participate in a Sale?
- Make a bid | Why can't my bid in Round 3 be lower than my last bid in Round 2?
- When will I receive my welcome box?
- How often do I receive this amazing Goodiebox?
- Are there cancellation costs or other hidden fees?
- When do I receive the repeat boxes?
- How can I cancel my membership at the Premium Club & Goodiebox?
- How do I pay for my failed Goodiebox & Premium Club payments?
- How do I post a comment?
Our customer service will gladly help you!
1012 RX Amsterdam